Shipping & Delivery Policy

Shipping & Delivery Policy
  • Our selected Courier Partners will deliver shipment in 3 to 15 working days, it might be subjected to exclusion of general and public holidays at times. Delivery subjected to transit conditions.
  • Complete Postal Address, Pin-Code, Phone Number are required for safe and secure delivery of shipment.
  • Based on product availability in stock, delivery will be done in 3 - 15 working days. 
  • Once we dispatch the order from our store you will receive the tracking link from our courier partners, using this link your order can be tracked.

Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. These costs will be displayed during the checkout process.

Delivery Times

Estimated delivery times will be provided at checkout and are dependent on your location and we will ensure to deliver within 14 days and this may vary due to various circumstances. 
Please note that unforeseen circumstances (e.g., weather, customs delays, etc.) may affect delivery times.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Incomplete or Incorrect Addresses
Please ensure that you provide accurate and complete shipping information. Benki Store is not responsible for orders that are lost or delayed due to incorrect or incomplete addresses.

Lost or Stolen Packages
In the rare event that your package is lost or stolen during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

Customs and Duties
Any customs duties, taxes, or fees incurred during international shipping are the responsibility of the customer. Benki Store is not responsible for these additional charges.

Returns Due to Non-Delivery
If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed), we will contact you to arrange for re-shipment. Additional shipping fees may apply.

Force Majeure
Benki Store shall not be liable for any failure to perform or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, and governmental actions.

Third-Party Logistics

Benki Store utilizes third-party logistics services for the shipping and delivery of our products. In the event of any issues or discrepancies arising from the performance of our delivery partners, Benki Store commits to investigating and resolving the matter within 5 working days.
Please note that Benki Store shall not be held liable for any harm, loss, or damages caused to third-party logistics providers during the course of their services. Any disputes or claims related to third-party logistics services should be directed to the respective service provider.

Split Shipments
In some cases, orders may be fulfilled from multiple locations, resulting in separate shipments. You will be notified in such instances, and tracking information will be provided for each package.

Delayed Shipments
While we strive for timely delivery, unforeseen circumstances such as extreme weather, natural disasters, or other unforeseen events may cause delays. Benki Store will do its best to keep you informed of any significant delays.

Package Refusal
If you choose to refuse a package for any reason, please note that you may be responsible for the return shipping costs as well as any restocking fees that may apply.

Shipping Promotions
From time to time, Benki Store may offer shipping promotions. These promotions may have specific terms and conditions, such as minimum order values or specific regions of eligibility. Please refer to the promotion details for more information.

Changes to Shipping Policy
Benki Store reserves the right to make updates or revisions to this shipping policy without prior notice. Any changes will be effective immediately upon posting on our website.
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